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Texas Insurance Code - INS § 4201.204. Complaint System

Current as of January 01, 2024 | Updated by Findlaw Staff

(a) A utilization review agent shall establish and maintain a complaint system that provides reasonable procedures for the resolution of oral or written complaints initiated by enrollees, patients, or health care providers concerning the utilization review.

(b) The complaint procedure must include a requirement that the utilization review agent provide a written response to the complainant within 30 days.

(c) Repealed by Acts 2015, 84th Leg., ch. 42 (S.B. 784), § 3.01(7).

(d) A utilization review agent shall maintain a record of each complaint until the third anniversary of the date the complainant filed the complaint.

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Cite this article: FindLaw.com - Texas Insurance Code - INS § 4201.204. Complaint System - last updated January 01, 2024 | https://codes.findlaw.com/tx/insurance-code/ins-sect-4201-204/

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