Maryland Code, State Government § 10-1102

(a) In this subtitle the following words have the meanings indicated.

(b) “Equal access” means to be informed of, participate in, and benefit from public services offered by a State department, agency, or program, at a level equal to English proficient individuals.

(c) “Limited English proficiency” means the inability to adequately understand or express oneself in the spoken or written English language.

(d) “Oral language services” includes various methods to provide verbal information and interpretation such as staff interpreters, bilingual staff, telephone interpreter programs, and private interpreter programs.

(e) “Program” means all of the operations of a State department, State agency, or any other instrumentality of the State.