Maryland Code, Labor and Employment § 9-410

(a) An insurer that provides workers' compensation insurance in the State shall have in the State competent individuals who:

(b) An insurer that provides workers' compensation insurance in the State shall establish a toll-free telephone number through which an insured or claimant, or a representative of an insured or claimant, may make direct telephone inquiries during regular business hours.

(c) The Commission may assess a fine not exceeding $1,000 on an insurer that does not comply with this section.