Florida Statutes Title XXXVII. Insurance § 627.4108. Claims-handling manuals; submission; attestation

(a) Initially receiving and acknowledging initial receipt of the claim and reviewing and evaluating the claim;

(b) Communicating with policyholders, beginning with the receipt of the claim and continuing until closure of the claim;

(c) Setting the claim reserve;

(d) Investigating the claim, including conducting inspections of the property that is the subject of the claim;

(e) Making preliminary estimates and estimates of the covered damages to the insured property and communicating such estimates to the policyholder;

(f) The payment, partial payment, or denial of the claim and communicating such claim decision to the policyholder;

(g) Closing claims; and

(h) Any aspect of the claims-handling process which the office determines should be included in the claims-handling manual in order to:

(a) A true and correct copy of each claims-handling manual requested; and

(b) An attestation, on a form prescribed by the commission, that certifies:

(3)(a) Annually, each authorized residential property insurer must certify and attest, on a form prescribed by the commission, that:

(b) Such attestation must be submitted to the office: