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(a) If cable service to a subscriber is interrupted for more than twenty-four continuous hours, such subscriber shall, upon request, receive a credit or refund from the cable operator in an amount that represents the proportionate share of such service not received in a billing period, provided such interruption is not caused by the subscriber.
(b) The commission may promulgate rules establishing a viewing time reliability standard for cable operators and requiring such companies to file with the commission information on service interruptions not caused by subscribers.
Cite this article: FindLaw.com - West Virginia Code Chapter 24D. Cable Television § 24D-1-16. Credit or refund for interrupted service - last updated January 01, 2020 | https://codes.findlaw.com/wv/chapter-24d-cable-television/wv-code-sect-24d-1-16/
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