Utah Code Title 63G. General Government § 63G-25-201. Option to gather feedback

(i) programs and services;

(ii) facilities, including access, location, signs, and cleanliness;

(iii) staff, including staff courtesy, friendliness, and knowledge;

(iv) communications, including toll-free telephone access, ability to speak to a live person, and the efficacy of any communications by mail, electronic mail, text message, or mobile application;

(v) website, including the ease of access to and use of the website, mobile access to the website, and information accessible through the website;

(vi) complaint handling, including the ease of filing a complaint and the timeliness of a response;

(vii) timeliness, including wait times for service in person, by phone, by mail, or through a website; and

(viii) brochures or other printed information, including the accuracy of the information; and

(i) a survey;

(ii) a mobile application;

(iii) a web application; or

(iv) another method the state agency determines appropriate.