(a) The authority shall maintain a system to promptly and efficiently act on complaints
filed with the authority. The authority shall maintain information about parties to the complaint, the subject
matter of the complaint, a summary of the results of the review or investigation of
the complaint, and its disposition.
(b) The authority shall make information available to the public, including on the
authority's website, describing its procedures for complaint investigation and resolution.
(c) The authority shall periodically notify the complaint parties of the status of
the complaint until final disposition.
(d) The authority shall develop a standard form and a procedure for submitting complaints
to the authority and shall make that form and procedure available on the authority's
website. The authority shall also make available on its website clear information about what
a person making a complaint should expect after the complaint is filed, including
timelines for response and resolution.
FindLaw Codes may not reflect the most recent version of the law in your jurisdiction. Please verify the status of the code you are researching with the state legislature or via Westlaw before relying on it for your legal needs.
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