(a) The board shall maintain a system to promptly and efficiently act on complaints
filed with the board. The board shall maintain information about:
(1) parties to the complaint;
(2) the subject matter of the complaint;
(3) a summary of the results of the review or investigation of the complaint; and
(4) the complaint's disposition.
(b) The board shall make information available describing its procedures for complaint
investigation and resolution.
(c) The board shall periodically notify the parties to the complaint of the status
of the complaint until final disposition unless notice would jeopardize an undercover
(d) The board shall develop a method for analyzing the sources and types of complaints
and violations and establish categories for the complaints and violations. The board shall use the analysis to focus its information and education efforts
on specific problem areas identified through the analysis.
(e) The board shall analyze complaints filed with the board to identify any trends
or issues related to certain violations, including:
(1) the reason for each complaint;
(2) how each complaint was resolved; and
(3) the subject matter of each complaint that was not within the jurisdiction of the
board and how the board responded to the complaint.
FindLaw Codes may not reflect the most recent version of the law in your jurisdiction. Please verify the status of the code you are researching with the state legislature or via Westlaw before relying on it for your legal needs.
Was this helpful?
Welcome to FindLaw's Cases & Codes
A free source of state and federal court opinions, state laws, and the United States Code. For more information about the legal concepts addressed by these cases and statutes, visit FindLaw's Learn About the Law.