(a) The board shall adopt rules concerning the investigation of a complaint filed
with the board. The rules adopted under this section must:
(1) distinguish between categories of complaints;
(2) require the board to prioritize complaints for purposes of determining the order
in which they are investigated, taking into account the seriousness of the allegations
made in a complaint and the length of time a complaint has been pending;
(3) ensure that a complaint is not dismissed without appropriate consideration;
(4) require that the board be advised of a complaint that is dismissed and that a
letter be sent to the person who filed the complaint explaining the action taken on
(5) ensure that the person who filed the complaint has the opportunity to explain
the allegations made in the complaint; and
(6) prescribe guidelines concerning the categories of complaints that require the
use of a private investigator and the procedures for the board to obtain the services
of a private investigator.
(b) The board shall:
(1) dispose of a complaint in a timely manner; and
(2) establish a schedule for conducting each phase of the complaint process that is
under the control of the board not later than the 30th day after the date the board
receives the complaint.
(c) The board shall notify the parties to the complaint of the projected time requirements
for pursuing the complaint.
(d) The board shall notify the parties to the complaint of any change in the schedule
not later than the seventh day after the date the change is made.
(e) The executive director shall notify the board of a complaint that is unresolved
after the time prescribed by the board for resolving the complaint so that the board
may take necessary action on the complaint.
FindLaw Codes may not reflect the most recent version of the law in your jurisdiction. Please verify the status of the code you are researching with the state legislature or via Westlaw before relying on it for your legal needs.
Was this helpful?
Welcome to FindLaw's Cases & Codes
A free source of state and federal court opinions, state laws, and the United States Code. For more information about the legal concepts addressed by these cases and statutes, visit FindLaw's Learn About the Law.