Texas Government Code - GOV'T § 523.0254. Complaints

(a) The commission shall prepare information of public interest describing the commission's procedures by which complaints are filed with and resolved by the commission.  The commission shall make the information available to the public and appropriate state agencies.

(b) The executive commissioner by rule shall establish methods by which the public, consumers, and service recipients can be notified of the mailing addresses and telephone numbers of appropriate agency personnel for the purpose of directing complaints to the commission.  The commission may provide for that notice:

(c) The commission shall:

(d) If a written complaint is filed with the commission relating to a license holder or entity the commission regulates or a service the commission delivers, the commission, at least quarterly and until final disposition of the complaint, shall notify the parties to the complaint of the status of the complaint unless notice would jeopardize an undercover investigation.