Tennessee Code Title 67. Taxes and Licenses § 67-1-110

(1) Receive fair and courteous treatment from all the department's employees;

(2) Receive tax forms and information written in plain language;

(3) Receive prompt and accurate responses to all questions and requests for tax assistance;

(4) Request public records;

(5) Be assured that the department will keep confidential the financial information you give it;

(6) Know the department's policies with respect to use and retention of personally identifiable information;

(7) Receive tax notices that provide an explanation of the amount being billed;

(8) Receive a clear set of rules and procedures to resolve tax problems that arise from the interpretation and administration of Tennessee's tax laws;

(9) Dispute any proposed assessment by filing a timely request for an informal conference;

(10) Know that the department's employees are not paid or promoted as a result of money billed to or collected from taxpayers;

(11) Suggest ideas about how the department can better serve you;

(12) Prompt notification by the department of any refund to which you are entitled;

(13) Attend annual meetings held by the department in convenient locations to voice your suggestions;

(14) A ten-day notice before a levy on assets is enforced;

(15) A thirty-day notice before seized assets are liquidated;

(16) A speedy, informal, and inexpensive review of a proposed assessment in an informal conference with an impartial representative of the department and to be represented by an attorney, certified public accountant, or other representative; and

(17) Any other rights the commissioner deems necessary and appropriate.