Tennessee Code Title 56. Insurance § 56-7-125

(1) Receive quality repair work to restore the damages to the policyholders' property;

(2) Have the repairs made by a contractor of the policyholders' choice, understanding that the contractor is hired by the policyholder and that this contractor does not work for or at the direction of the insurance company;

(3) Receive a copy of the insurance policy free of charge upon request;

(4) Be informed of the need to file a proof of loss, if required;

(5) Receive the name, phone number, and address of the claim representative handling the loss;

(6) Receive a detailed estimate of the scope of damage and costs of repairs. Should the contractor selected by the policyholder have questions concerning the insurance company's estimate, the policyholder or the policyholder's contractor should contact the policyholder's claim representative directly;

(7) File supplemental claims as the need arises; and

(8) File a complaint with the department by calling the policyholder service section at 1-800-342-4029, if the policyholder is unable to work out an agreement after speaking with the policyholder's claim representative, agent, and the company.