Tennessee Code Title 47. Commercial Instruments and Transactions § 47-18-5817

(a) At the time of providing to a consumer any materials or agreements required by this part, a licensee shall inform the consumer that upon electronic, telephonic, or written request, the licensee must send the consumer a copy of the materials and must comply with a request as provided in subsection (b).

(b) If a consumer submits a request to a licensee before the expiration of ninety (90) days after a program is completed or terminated to send a copy of the materials required by this section, then the licensee must send the materials to the consumer at no cost to the consumer within five (5) business days after the request;  provided, however, that the licensee is not required to comply with more than one (1) request for materials from the same consumer per calendar month, or if the licensee reasonably believes the request is made for purposes of harassment.  If a request is made more than ninety (90) days and less than two (2) years after a program is completed or terminated, then the licensee must send, within a reasonable time, a copy of the materials requested.  The licensee is not required to comply with any request from a consumer made more than the later of:

(c) A licensee that maintains a website shall disclose on the home page or on a page that is clearly and conspicuously connected to the home page by a link that clearly reveals its contents:

(d) A licensee shall keep, for a period of two (2) years from the date the record is produced, the following records:

(e) In addition to the records required by subsection (d), the licensee must keep a copy of each signed agreement with any consumer for not less than five (5) years from the date that the consumer either graduates or terminates the debt resolution program.

(f) A licensee may keep the records required by subsections (d) and (e) in any form, and in the same manner, format, or place as the licensee keeps such records in the ordinary course of business.  Failure to keep all records required by subsections (d) and (e) is a violation of this part.

(g) In the event of any dissolution or termination of the licensee's business, the principal of the licensee must maintain all records as required under subsections (d) and (e).  In the event of any sale, assignment, or other change in ownership of the licensee's business, the successor business must maintain all records required under subsections (d) and (e).