Tennessee Code Title 45. Banks and Financial Institutions § 45-7-130

(1) Money received for transmission subject to the Remittance Transfer Rule (12 CFR Part 1005, Subpart B); or

(2) Money received for transmission pursuant to a written agreement between the licensee and payee to process payments for goods or services provided by the payee.

(1) The money has been forwarded within ten (10) days of the date on which the money was received for transmission;

(2) Instructions have been given committing an equivalent amount of money to the person designated by the sender within ten (10) days of the date on which the money was received for transmission;

(3) The agreement between the licensee and the sender instructs the licensee to forward the money at a time that is beyond ten (10) days of the date on which the money was received for transmission. If funds have not yet been forwarded in accordance with the terms of the agreement between the licensee and the sender, then the licensee shall issue a refund in accordance with the other provisions of this section;

(4) The refund is requested for a transaction that the licensee has not completed based on a reasonable belief or a reasonable basis to believe that a crime or violation of law, rule, or regulation has occurred, is occurring, or may occur; or

(5) The refund request does not enable the licensee to: