Tennessee Code Title 40. Criminal Procedure § 40-11-155

(b)(1) An electronic monitoring provider must submit an application petition to the local government entity in which the provider seeks to operate as a qualified electronic monitoring provider.  The application petition must include:

(2) If the provider's application meets the requirements of subdivision (b)(1), then a local government entity may approve the qualified provider and enter into a written agreement with the qualified provider.  The local government entity shall submit to the administrative office of the courts a list of qualified and approved providers who have entered into a written agreement with the local government entity.  The administrative office of the courts shall keep a list of qualified and approved providers contracted with local government entities on the website of the administrative office of the courts.  Each local government entity must submit updates to the administrative office of the courts if the status of a qualified electronic monitoring provider changes or if a new provider is qualified and approved.

(1) Maintain general liability insurance coverage of at least one million dollars ($1,000,000) at all times while providing contract services and provide the local government entity with written documentation of the insurance coverage;  and

(d)(1) A qualified electronic monitoring provider that has entered into an agreement with a local government entity to monitor defendants in this state has the following responsibilities:

(2) The records required by subdivision (d)(1)(I):

(3) The responsibilities listed in subdivision (d)(1) do not apply to a qualified electronic monitoring provider that only provides electronic monitoring equipment or software to a local government entity;  however, if the qualified electronic monitoring provider begins monitoring defendants pursuant to a contract with the local government entity, then the requirements of subdivision (c)(2)(A) must be met and the responsibilities listed in subdivision (d)(1) apply.

(1) Have:

(2) Sign a confidentiality statement agreeing to hold defendant records confidential;

(3) Be of good moral character and not have been convicted of or pled guilty or nolo contendere to a misdemeanor offense involving moral turpitude, or to a felony offense within the last ten (10) years unless a pardon has been obtained, or have an outstanding warrant for the employee's arrest;

(4) Submit to a criminal background check;  and

(5) Complete orientation training within six (6) months of beginning operations and annual in-service training as required by subsection (g).

(1) Be at least eighteen (18) years of age, except that an employee who interacts with defendants must be at least twenty-one (21) years of age;

(2) Sign a confidentiality statement agreeing to hold defendant records confidential;

(3) Be of good moral character and not have been convicted of or pled guilty or nolo contendere to a misdemeanor offense involving moral turpitude, or to a felony offense within the last ten (10) years unless a pardon has been obtained, or have an outstanding warrant for the employee's arrest;

(4) Submit to a criminal background check;

(5) Complete orientation training within six (6) months of beginning operations and annual in-service training as required by subsection (g);  and

(6) Sign a statement that is cosigned by the director of the electronic monitoring services provider and indicates that the employee has received an orientation on the policies, procedures, and guidelines relevant to the employee's job duties.

(1) Orientation to electronic monitoring;

(2) An overview of the types of equipment used for electronic monitoring;

(3) An overview of the criminal justice system;

(4) Instruction on recognizing and reading court orders;

(5) Staff and victim safety issues;

(6) Installing equipment and troubleshooting equipment issues;  and

(7) Data entry and familiarization with forms.

(1) Verify a defendant's identity, the completion of necessary paperwork, and participant eligibility with the required court documentation prior to enrollment and issuance of a monitoring device;

(2) At the time of defendant enrollment, provide defendants with clear instructions on the terms of monitoring and the defendant's responsibilities and device care, including charging and tamper detection;

(3) Ensure that monitoring devices are installed by a professional and securely attached to the defendant;  and

(4) Confirm device activation and proper functionality with a time-stamped record of activation before the defendant is released.

(1) Offer customer service to assist law enforcement in case of device issues, emergencies, or general inquiries;

(2) Offer a responsive system for troubleshooting and resolving device issues, including device replacement or repair on the event of malfunctions or tampering;

(3) Train support staff to handle technical issues and escalate matters to supervising authorities as necessary;  and

(4) Provide a hotline to report technical problems, device malfunctions, and emergencies.

(1) A person whose ownership, operation, direction, or role as an employee or agent of the qualified electronic monitoring provider creates a conflict of interest due to a fiduciary, business, or personal relationship with a defendant, or any other relationship that could lead to undue influence, exploitation, or breach of confidentiality;

(2) A judge, probation or parole officer, court employee, detention or correctional provider employee, or a law enforcement officer, or any spouse thereof, if the qualified electronic monitoring provider operates within the same jurisdiction;  or

(3) An owner, operator, or employee of a professional bondsman, as defined in § 40-11-301.