Rhode Island General Laws Title 42. State Affairs and Government § 42-49-2. Functions

(1) Hear complaints from individual citizens and entertain suggestions for improving functions of government;

(2) Work to remedy complaints and to implement suggestions, where feasible;

(3) Provide information and direct citizens to the appropriate governmental agency or department;

(4) Where appropriate, point out shortcomings in governmental operations to the attention of the governor and state departments or agencies; and

(5) Compile a list of complaints handled, suggestions received, and other services rendered into an annual report to be presented to the general assembly.