Pennsylvania Statutes Title 35 Pa.C.S.A. Health and Safety § 5399. Prohibited release of information

(a) Prohibition.--Notwithstanding any other law, in a response to a request under the act of February 14, 2008 (P.L. 6, No. 3),  1 known as the Right-to-Know Law, the agency or a PSAP may not release individual identifying information of an individual contacting a 911 center, victim or witness. Information includes, but is not limited to, voice, video and data provided through the use of next generation 911 technology or other forms of communication.

(a.1) Call processing records.--A call processing record created by a PSAP shall be confidential, and the agency may not release the call processing record. The agency shall have access to a call processing record for troubleshooting and monitoring performance of the next generation 911 service or PSAP. The agency may analyze the data in a call processing record to assist with emergency management response and recovery operations. Aggregated statistical reports detailing next generation 911 service or PSAP usage and performance shall not be confidential. Nothing in this section shall be construed to rescind the duty of a PSAP to comply with the Right-to-Know Law.

(b) Applicability.--This section shall not apply if the PSAP or a court determines that the public interest in disclosure outweighs the interest in nondisclosure.

(c) Definition.--As used in this section, the term “identifying information” includes, but is not limited to, name, telephone number, home address, voice, appearance or other data provided in 911 communications service that can be used to identify an individual. The term does not include: