New Jersey Statutes Title 52. State Government, Departments and Officers 52 § 18A-233.2

a. Ensuring New Jersey's global leadership position in technology and electronic government requires an approach that narrows the growing gap between the digital demands of citizens and the methods by which the government provides digital services to New Jersey.

b. The enhancement of citizen-facing digital experiences can change the paradigm for the delivery of government services and dramatically reduce the cost of government operations.

c. Many State websites are not equipped to provide an enhanced experience to the growing number of citizens who access government services through a mobile device.

d. Government lags far behind the private sector in providing a modern, seamless, personalized, and consistent digital experience that provides useful information and services to citizens, businesses, and other stakeholders.

e. The implementation of modern customer service experiences, such as citizen-centric design, comprehensive self-service capabilities, and uniform mobile rendering will be key to facilitating the transition to from an analog, paper-based government to a digital government that delivers information and government services in an efficient and effective manner.

f. Transitioning from paper processes to adaptive and intuitive digital forms would significantly improve government services.

g. All State websites should be accessible to individuals with disabilities.