a. A transportation network company shall implement a zero tolerance policy on the
use of controlled dangerous substances and alcohol that may impair a transportation
network company driver while the driver is providing a prearranged ride or while the
driver is logged on to the transportation network company's digital network as a driver
but is not providing a prearranged ride.
b. The transportation network company shall provide on its website, digital network,
or electronic receipt, notice of the zero tolerance policy and procedures for a transportation
network company rider to report a complaint about a driver of a prearranged ride suspected
of driving under the influence of a controlled dangerous substance or alcohol.
c. Upon receiving a complaint from a rider alleging that a driver violated the zero
tolerance policy, the transportation network company shall conduct an investigation
into the reported incident and, if the results of the investigation corroborate the
rider's complaint, revoke the driver's access to the transportation network company's
digital network within 72 hours from the time when results of the investigation corroborate
the rider's complaint.
d. The transportation network company shall maintain records relevant to the enforcement
of the zero tolerance policy required under this section for a period of at least
two years from the date that the transportation network company receives a rider's
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