New Jersey Statutes Title 17B. Insurance 17B § 30-13.2

Failure of any person to maintain a complete record of all the complaints which it has received since the date of its last examination shall be a practice prohibited by N.J.S. 17B:30-2. This record shall indicate the total number of complaints, their classification by line of insurance, the nature of each complaint, the disposition of these complaints, and the time it took to process each complaint. For purposes of this section “complaint” means any written communication primarily expressing a grievance.