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(a) Except as otherwise provided in this section, a public record, as defined by G.S. 132-1, does not include personally identifiable information obtained by the Public Staff of the Utilities Commission from customers requesting assistance from the Public Staff regarding rate or service disputes with a public utility, as defined by G.S. 62-3(23).
(b) The Public Staff may disclose personally identifiable information of a customer to the public utility involved in the matter for the purpose of investigating such disputes.
(c) Such personally identifiable information is a public record to the extent disclosed by the customer in a complaint filed with the Commission pursuant to G.S. 62-73.
(d) For purposes of this section, “personally identifiable information” means the customer's name, physical address, e-mail address, telephone number, and public utility account number.
Cite this article: FindLaw.com - North Carolina General Statutes Chapter 132. Public Records § 132-1.14. Personally identifiable information of public utility customers - last updated January 01, 2020 | https://codes.findlaw.com/nc/chapter-132-public-records/nc-gen-st-sect-132-1-14/
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