Montana Title 53. Social Services and Institutions § 53-1-711. Scope of 2-1-1 service

(a) provide information and referral services to each inquirer for the inquirer's designated geographic area through well-trained staff or volunteers who are knowledgeable about local resources;

(b) create and maintain a database of community resources and referrals for the service provider's designated geographic area;

(c) provide appropriate services to crisis callers, which include stabilization or safety assessment and connection to further resources such as crisis lines, domestic violence shelters, and rape victim advocates;

(d) provide information to the department regarding 2-1-1 service usage, including data on callers, service needs, and resource gaps;

(e) provide support to community and disaster and emergency services providers in the case of a disaster or emergency; and

(f) participate in any publicity plan for the statewide 2-1-1 system in Montana.