1. A health carrier shall establish written procedures for the expedited review of
a grievance involving a situation where the time frame of the standard grievance procedures
set forth in sections 376.1382 and 376.1385 would seriously jeopardize the life or health of an enrollee or would jeopardize
the enrollee's ability to regain maximum function. A request for an expedited review may be submitted orally or in writing. However, for purposes of the grievance register requirements in section 376.1375, the request shall not be considered a grievance unless the request is submitted
in writing. Expedited review procedures shall be available to an enrollee, the representative
of an enrollee and to the provider acting on behalf of an enrollee.
2. A health carrier shall notify an enrollee orally within seventy-two hours after
receiving a request for an expedited review of the carrier's determination, and shall
provide written confirmation of its decision covering an expedited review within three
working days of providing notification of the determination. The provisions of sections 376.1350 to 376.1390 are not applicable to health indemnity plans without a managed care component as
defined in 376.1350.
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