Maryland Code, Public Utilities § 8-408

(1) procedures for a customer to confirm a change in the customer's telephone company or reseller made by another telephone company or reseller on behalf of the customer;

(2) procedures for a customer to confirm a change in telecommunications service options;

(3) procedures for a customer to confirm a change in the person who bills the customer or the customer's billing arrangement;

(4) provisions for the disclosure to the customer of the terms of the services offered by a telephone company or reseller;

(5) methods of enforcement; and

(6) other provisions, not inconsistent with federal law, that the Commission considers necessary to implement this subtitle.