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Maryland Code, Corporations and Associations § 5-640

Current as of January 01, 2025 | Updated by Findlaw Staff

(a) A member-regulated cooperative shall adopt procedures to hear, decide, and resolve, in a prompt and fair manner, complaints from its members, including complaints regarding net metering.

(b)(1) The procedures adopted under subsection (a) of this section shall provide for a formal and an informal complaint process.

(2) A formal complaint proceeding shall include, at a minimum:

(i) The right to present a complaint in writing;

(ii) The right to have a complaint heard by the chief executive officer of the member-regulated cooperative, or the chief executive officer's designee;

(iii) The right to a written response that states the reasons for the member-regulated cooperative's decision; and

(iv) The right to have the complaint and response reviewed by the board of directors.

(c)(1) A member-regulated cooperative may not require a member to use the formal or informal complaint process.

(2) If a member uses the formal or informal complaint process, the member may:

(i) Accept the decision resulting from the process; or

(ii) Reject the decision resulting from the process and pursue any other remedy authorized by law.

(d) A decision made under a formal or informal complaint process is binding on the member-regulated cooperative.

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Cite this article: FindLaw.com - Maryland Code, Corporations and Associations § 5-640 - last updated January 01, 2025 | https://codes.findlaw.com/md/corporations-and-associations/md-code-corp-and-assns-sect-5-640/

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