Louisiana Revised Statutes Tit. 46, § 460.75. Provider claim payment and information protection

A. If a healthcare provider submits a request, either orally or in writing, to a managed care organization during the time prescribed by state law or regulation in which a managed care organization can subject a claim to any review or audit for purposes of reconsidering the validity of a claim, the managed care organization shall provide, within two business days of such request, a copy of all documentation that has been transmitted between the healthcare provider and the managed care organization, or their respective agents, that is associated with a claim for payment of a service. A managed care organization may, in lieu of providing a physical copy, provide electronic access of the documentation through the use of a provider portal or other electronic means to the provider. All information or documentation required to be provided to a healthcare provider by a managed care organization pursuant to this Section, whether by physical copy or electronic access, shall be provided at no cost to the healthcare provider.

C. The provisions of this Section shall not be waived by contract, and any contractual clause in conflict with the provisions of this Section or that purports to waive any requirements of this Section is void.

D. If the managed care organization, its contracted vendor, or agent violates any provision of this Section, the department shall impose penalties on the managed care organization in accordance with contract provisions or rules and regulations promulgated pursuant to the Administrative Procedure Act, except that penalties shall be imposed without the necessity of the department having to issue any prior notice of corrective action.

E. As used in this Section, “electronic funds transfer” means an electronic funds transfer through the federal Health Insurance Portability and Accountability Act of 1996, P.L. 104-191, standard automated clearinghouse network.