Kentucky Revised Statutes Title XXV. Business and Financial Institutions § 304.48-240.Prohibited activities

(a) Respond to claimant inquiries within fifteen (15) working days.

(b) Respond to Department of Insurance inquiries concerning claims within fifteen (15) working days.

(c) Complete the investigation of losses within thirty (30) days from the date the group has notice of a loss. An additional thirty (30) day period may be taken if reasonably necessary and upon written notice to the claimant.

(d) Not continue negotiations for settlement of a claim directly with a claimant who is neither an attorney nor represented by an attorney until the claimant's rights may be affected by a statute of limitations, a policy, or contract time limit without giving the claimant written notice at least sixty (60) days before the date on which the time limit shall expire and affect the claimant's rights.

(e) Not commit any other unfair or deceptive act or practice, as described in Subtitle 12 of this chapter, relating to claim settlement.