Indiana Code Title 27. Insurance § 27-4-1-19

(1) The ratio of valid consumer complaints lodged against each company weighted by the direct premiums earned in Indiana by each company.

(2) A separate listing of any company determined by the commissioner to have committed a practice that is designated an unfair claim settlement practice under section 4.5 of this chapter if the practice is committed flagrantly and in conscious disregard of section 4.5 of this chapter or if the practice is committed with a frequency that indicates a general business practice.

(3) Any enforcement action taken by the commissioner as a result of a practice described in subdivision (2).