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Indiana Code Title 27. Insurance § 27-13-10-5

Current as of January 02, 2024 | Updated by Findlaw Staff

Sec. 5.  (a) An enrollee or a subscriber may file a grievance orally or in writing.

(b) A health maintenance organization shall make available to enrollees and subscribers a toll free telephone number through which grievances may be filed.  The toll free number must:

(1) be staffed by a qualified representative of the health maintenance organization;

(2) be available for at least forty (40) normal business hours per week;  and

(3) accept grievances in the languages of the major population groups served.

(c) A grievance is considered to be filed on the first date it is received, either by telephone or in writing.

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Cite this article: FindLaw.com - Indiana Code Title 27. Insurance § 27-13-10-5 - last updated January 02, 2024 | https://codes.findlaw.com/in/title-27-insurance/in-code-sect-27-13-10-5/

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