Indiana Code Title 12. Human Services § 12-21-5-1.5

(1) Adopt rules under IC 4-22-2 to establish and maintain criteria to determine patient eligibility and priority for publicly supported mental health and addiction services.  The rules must include criteria for patient eligibility and priority based on the following:

(2) Within the limits of appropriated funds, contract with a network of providers to provide services in an appropriate setting that is the least restrictive to individuals who qualify for the services.

(3) Require the providers of services funded directly by the division to be in good standing with an appropriate accrediting body as required by rules adopted under IC 4-22-2 by the division.

(4) Develop a provider profile that must be used to evaluate the performance of a provider.  A provider's profile must include input from consumers, citizens, and representatives of the mental health ombudsman program (IC 12-27-9) regarding the provider's:

(5) Ensure compliance with all other performance criteria set forth in a provider contract.  In addition to the requirements set forth in IC 12-21-2-7, a provider contract must include the following:

(6) Establish a toll free telephone number that operates during normal business hours for individuals to make comments to the division in a confidential manner regarding services or service providers.

(7) Develop a confidential system to evaluate complaints and patient appeals received by the division of mental health and addiction and to take appropriate action regarding the results of an investigation.  A provider is entitled to request and to have a hearing before information derived from the investigation is incorporated into the provider's profile.  Information contained within the provider profile is subject to inspection and copying under IC 5-14-3-3.

(8) Ensure that providers of services of residential care and supported housing for chronic addiction, when used as a recovery residence that receives reimbursement from the office, acquire and maintain the certification required in IC 12-21-2-3(14).

(9) Establish and maintain a help line:

(10) In consultation with the medical licensing board, a forensic psychiatrist, and a forensic psychologist holding a doctorate, establish a training program to certify:

as a competency evaluator who may assist a criminal or juvenile court in determining competency to stand trial or appear at a juvenile adjudication.  The training program must consist of at least forty (40) hours of instruction.  The division may adopt rules under IC 4-22-2 to implement this subdivision.