§ 35. Inability to deliver motor vehicle to facility during business hours. When the consumer is unable to deliver the motor vehicle to the collision repair
facility during business hours, and the consumer has requested the collision repair
facility to take possession of the motor vehicle for the purpose of repairing or estimating
the cost of repairing the motor vehicle, the collision repair facility may not undertake
the diagnosing or repairing of any damage or defects to the motor vehicle for compensation
unless the collision repair facility has complied with all of the following conditions:
(1) The collision repair facility has prepared a written estimate or a firm price
quotation of the price for labor and parts necessary to disassemble or repair the
(2) By telephone or otherwise, the consumer has been given all of the material information
on the written estimate or firm price quotation, and the consumer has approved the
written estimate or firm price quotation.
(3) The consumer has given his or her oral or written authorization to the collision
repair facility to disassemble or make the repairs pursuant to the written estimate
or firm price quotation.
If the consumer's authorization is oral, the collision repair facility shall make,
on both the written invoice and the estimate or firm price quotation, a notation of
the name of the person authorizing the repairs, the date, the time, and the telephone
number called, if any. Any charge for parts or labor in excess of the original estimate must be separately
authorized by the consumer as provided in subsection (b) of Section 15 and in Section
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