§ 11-2. Conduct of administrative staff. Every person administering any provision of this Code shall conduct himself or herself
with courtesy, consideration and respect toward all applicants and recipients and
perform duties in such manner as to secure for every applicant and recipient the aid
and services to which the person may be entitled. Any applicant or recipient who feels he or she has not been treated properly by
administrative staff or the Department in regard to the aforementioned conduct provisions
shall be afforded the right to complain to the Department about such treatment. The Department shall advise applicants and recipients of this right through informational
brochures and publicly posted information. Such complaints shall be treated confidentially and the Department and its employees
shall not otherwise discriminate against any applicant or recipient because such individual
complains about the conduct of Department staff.
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