Illinois Statutes Chapter 225. Professions,Occupations and Business Operations § 411/10-23. Code of Professional Conduct and Ethics

(a) refrain from committing any action that may violate Section 25-10 of this Act;

(b) be aware of applicable federal and State laws and regulations, adhere to those laws and regulations, and be able to explain them to families in an understandable manner;

(c) treat all human remains with proper care and dignity, honoring known religious, ethnic, and personal beliefs;

(d) protect all confidential information;

(e) carry out all aspects of service in a competent and respectful manner;

(f) fulfill all written and verbal agreements and contracts;

(g) provide honest, factual, and complete information regarding all aspects of the services offered and provided;

(h) not engage in advertising that is false, misleading, or otherwise prohibited by law;

(i) not discriminate against any person because of race, creed, marital status, sex, national origin, sexual orientation, or color, except a religious cemetery may restrict its services to those of the same religious faith or creed. A cemetery authority operating any cemetery may designate parts of cemeteries or burial grounds for the specific use of persons whose religious code requires isolation;

(j) to have clear and specific cemetery rules and regulations, subject to other applicable law, including this Act, and to apply them equally to all consumers and individuals served;

(k) report all violations of this Act and this Section to the Department.