Illinois Statutes Chapter 20. Executive Branch § 5040/15. Committee responsibilities

(1) analyze the laws and regulations that establish the respective agency hotlines;

(2) evaluate the respective agency phone systems to determine necessary technology changes for a centralized hotline;

(3) gather information on the volume of calls received by each agency;

(4) determine the exact process by which a call is screened to ascertain where it should be directed; and

(5) establish the manner in which the confidentiality of all complainant identities will be protected for purposes of any dissemination of records or other information outside agency personnel.