Florida Statutes Title XXIX. Public Health § 394.9087. Florida Veterans' Care Coordination Program

(a) Prevent suicides by veterans.

(b) Increase veterans' use of programs and services provided by the United States Department of Veterans Affairs.

(c) Increase the number of veterans who use other available community-based programs and services.

(a) Telephonic peer support, crisis intervention, and the communication of information on referral resources.

(b) Treatment coordination, including coordination of followup care.

(c) Suicide risk assessment.

(d) Promotion of the safety and wellness of veterans and their families, including continuous safety planning and support.

(e) Resource coordination, including data analysis, to facilitate acceptance, enrollment, and attendance of veterans and their families in programs and services provided by the United States Department of Veterans Affairs and other available community-based programs and services.

(f) Immediate needs assessments, including safety planning and support.

(a) Track the number of requests from callers who are veterans or members of a veteran's family.

(b) Follow up with callers who are veterans or members of a veteran's family to determine whether they have acted on the referrals or received the assistance needed and whether additional referral or advocacy is needed.

(c) Develop and implement communication strategies, such as media promotions, public service announcements, print and Internet articles, and community presentations, to inform veterans and their families about available programs and services provided by the United States Department of Veterans Affairs and other available community-based programs and services.

(d) Document all calls and capture all necessary data to improve outreach to veterans and their families and report such data to the contracted entity.

(a) The number of calls received.

(b) Demographic information for each caller, including, but not limited to, the caller's military affiliation, the caller's veteran status, and whether the caller is receiving services provided by the United States Department of Veterans Affairs or other available community-based programs and services.

(c) The nature of each call, including, but not limited to, the concerns prompting the call and the services requested.

(d) The outcome of each call, including, but not limited to, the services for which referrals were made and the organizations to which the caller was referred.

(e) Services received as a result of each call.

(f) Information regarding followup by the program team, including, but not limited to, the percentage of calls receiving followup and the outcome of followup.

(g) Information regarding the program's impact on each caller's quality of life and on the avoidance of negative outcomes, including arrest and suicide.

(h) Each caller's level of satisfaction with program services.