Delaware Code Title 21. Motor Vehicles § 6905A. Incomplete tows

(a) A private tow company that has undertaken the non-consensual tow of a motor vehicle must stop the tow if the owner or operator returns before the motor vehicle has left the parking area and requests that the tow be stopped.

(b) A private tow company may require the owner or operator of a motor vehicle to pay a decoupling fee or drop fee prior to releasing a motor vehicle that the private tow company has undertaken to tow.  The decoupling or drop fee may not exceed 50% of the non-consensual tow fee that would otherwise be charged.

(c) A private tow company may return a motor vehicle to a parking area or another location at the request of a motor vehicle owner or operator who makes telephone contact with the tow company before the motor vehicle has been placed in storage at a storage facility.  The private tow company may collect the full nonconsensual tow fee that would otherwise be charged.  No storage fee or ancillary fees other than the tow fee may be assessed if the motor vehicle is retrieved within 24 hours from the time the private tow company first undertakes a tow.

(d) A private tow company may not nonconsensually tow a motor vehicle if the owner or operator has returned prior to the physical attachment between the motor vehicle to a tow truck or other towing vehicle.  No fee may be charged to the owner or operator where the owner or operator returns prior to the physical attachment between a motor vehicle and a towing vehicle.