Delaware Code Title 16. Health and Safety § 10203. Powers and duties of the Office

(a) The Office shall implement the nonemergency 2-1-1 telephone number to provide human social services information concerning the availability of governmental and nonprofit services and to provide referrals to community social services and disaster-related information agencies.

(b) The Office shall register the 2-1-1 Community Social Services Helpline with the 9-1-1 Committee established by § 10004(e) of this title, all phone companies, the Association of Information and Referral Services, and the United Way of America.

(c) The Office shall designate the Delaware Helpline, Inc. as the primary service provider for the 2-1-1 Helpline and contract with a private phone service to ensure 24-hour operation of the 2-1-1 Helpline.

(d) The Office shall be responsible for raising community awareness about the 2-1-1 Helpline and website through, but not limited to, the use of marketing and outreach activity forums that include presentations on statewide community social services that are available through the government and not-for-profit-agencies.