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District of Columbia Code Division VIII. General Laws. § 50-915. Mobile Customer Service Center Program.

Current as of January 01, 2024 | Updated by Findlaw Staff

<Text of section applicable upon the date of inclusion of the fiscal effect of D.C. Law 22-49 in an approved budget and financial plan.>

(a) There is established a Mobile Customer Service Center Program (“Program”), which shall be administered by the Department of Motor Vehicles (“DMV”) in accordance with this section.

(b) By July 1, 2018, the DMV shall operate at least one motor vehicle, furnished with the equipment necessary to use the motor vehicle as a mobile customer service center that provides, at a minimum, the following services:

(1) Titling and registering motor vehicles;

(2) Issuing or renewing special tags and permits;

(3) Issuing or renewing operator's permits, learner's permits, provisional motor vehicle operator's permits, federally-accepted driver's licenses or special identification cards, and limited purpose driver's licenses, permits, and identification cards;

(4) Registering voters; and

(5) Allowing individuals to pay fines, penalties, and fees for infractions adjudicated under Chapter 23 of Title 50.

(c) Services rendered pursuant to this section shall be paid for by check or credit card.

(d) Each mobile customer service center shall operate, at a minimum, between the hours of 10:00 a.m. and 4:00 p.m., Monday through Friday, excluding legal holidays; provided, that the Director of DMV may reduce the hours of operation of a mobile customer service center to account for:

(1) Mechanical issues impeding the operation of a mobile customer service center; and

(2) The closure of the District government or the DMV due to an emergency, an administrative closure, or any other similar closure.

(e) By July 1, 2018, and on a regular basis thereafter, the DMV shall publish on its website a schedule listing the daily locations of each mobile customer service center. The DMV shall also publish on its website the name and telephone number of a knowledgeable employee who can provide additional information about the operation and schedule of the mobile customer service centers.

(f) By December 1, 2018, DMV shall submit to the Council, and make publically available, a report analyzing the use of the mobile customer service centers, including the number and type of transactions conducted at each mobile customer service center on a monthly basis. The report shall recommend:

(1) How to increase access to, or increase the number of, mobile customer service centers in the District; and

(2) Additional locations where mobile customer service centers should be deployed.

(g) The Mayor, pursuant to subchapter I of Chapter 5 of Title 2, may issue rules to implement the provisions of this section.

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Cite this article: FindLaw.com - District of Columbia Code Division VIII. General Laws. § 50-915. Mobile Customer Service Center Program. - last updated January 01, 2024 | https://codes.findlaw.com/dc/division-viii-general-laws/dc-code-sect-50-915/

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