Skip to main content
Find a Lawyer

District of Columbia Code Division I. Government of District. § 4-671.05. Duties of the Deputy CFSA Ombudsperson.

Current as of January 01, 2024 | Updated by FindLaw Staff

In addition to any other duties that the Ombudsperson may assign, the Deputy CFSA Ombudsperson shall:

(1) Provide information, as appropriate, on the rights and responsibilities of CFSA constituents;

(2) Facilitate communication between CFSA and CFSA constituents as needed;

(3) Review the policies, procedures, regulations, and directives as established, implemented, or practiced by CFSA or a CFSA affiliate;

(4) Receive and process complaints from CFSA constituents involving an administrative act of CFSA or a CFSA affiliate, without regard to the finality of the administrative act by:

(A) Receiving complaints by phone, in writing, electronically, or in person at multiple locations, including at the office of the Deputy CFSA Ombudsperson, the Office of the Ombudsperson for Children, or in the community if requested by, and necessary to protect the privacy interests of, the complainant;

(B) Acknowledging complaints in a timely fashion;

(C) Providing accurate and helpful information in response to a complaint when appropriate; and

(D) Determining the validity of a complaint quickly and professionally and investigating all valid complaints that the Deputy CFSA Ombudsperson reasonably believes to be:

(i) Inconsistent with District or federal law, regulation, or policy, or standards of good practice;

(ii) Based on mistaken facts or irrelevant considerations;

(iii) Unsupported by an adequate statement of reasons;

(iv) Performed in an unprofessional manner that is detrimental to the safety, permanency, or well-being of a CFSA child and the CFSA child's family; or

(v) Unreasonable, unfair, not aligned with standards of practice and care, or otherwise objectionable, even though in accordance with law;

(5) Dismiss or refrain from investigating a complaint if the Deputy CFSA Ombudsperson reasonably believes:

(A) It is plain on the face of the complaint that an adequate remedy is presently available such that an investigation is unwarranted, and the Deputy CFSA Ombudsperson can provide information to the complainant about the remedy;

(B) The complaint relates to a matter that is outside the purpose of the Office;

(C) The complaint is not made in good faith;

(D) The complaint has been too long delayed to justify present examination; or

(E) Investigation of the complaint would not facilitate an action authorized by this chapter;

(6) Make recommendations for the resolution of a complaint in a timely fashion; and

(7) Offer voluntary conflict resolution services, including mediation or an opportunity for the complainant to meet with the subject of the complaint, with respect to complaints submitted, when appropriate and at the discretion of the Deputy CFSA Ombudsperson.

Back to chapter list
Previous part of code Next part of code
Back to chapter list

Cite this article: FindLaw.com - District of Columbia Code Division I. Government of District. § 4-671.05. Duties of the Deputy CFSA Ombudsperson. - last updated January 01, 2024 | https://codes.findlaw.com/dc/division-i-government-of-district/dc-code-sect-4-671-05/

Read this complete District of Columbia Code Division I. Government of District. § 4-671.05. Duties of the Deputy CFSA Ombudsperson. on Westlaw. Westlaw subscription required.

FindLaw Codes may not reflect the most recent version of the law in your jurisdiction. Please verify the status of the code you are researching with the state legislature or via Westlaw before relying on it for your legal needs.

Was this helpful?

Search all District of Columbia Codes

Welcome to FindLaw's Cases & Codes

A free source of state and federal court opinions, state laws, and the United States Code. For more information about the legal concepts addressed by these cases and statutes, visit FindLaw's Learn About the Law.

Go to Learn About the Law

Latest Blog Posts

For Legal Professionals

Learn About the Law

Get help with your legal needs

FindLaw’s Learn About the Law features thousands of informational articles to help you understand your options. And if you’re ready to hire an attorney, find one in your area who can help.

Go to Learn About the Law

Need to find an attorney?

Search our directory by legal issue

Enter information in one or both fields (Required)

Copied to clipboard