District of Columbia Code Division I. Government of District. § 2-352.07. Ombudsman for contracting and procurement.

(1) Serve as a vehicle for contractors and subcontractors performing work or providing services under a District contract to communicate their complaints and concerns regarding contracting, procurement, or a specific contract, through a single entity;

(2) Respond to complaints and concerns in a timely fashion with accurate and helpful information;

(3) Determine the validity of any complaint quickly and professionally;

(4) Generate options for a response by the agency or instrumentality and offer a recommendation from among the options;

(5) Except when the parties are involved in legal or administrative proceedings, attempt informally to facilitate a resolution of a dispute between the contracting officer, the prime contractor, and the subcontractor, as appropriate; and

(6) Identify systemic concerns and recommend to the CPO and the Council policy changes, and strategies to improve the contracting and procurement process.