Connecticut General Statutes Title 16. Public Service Companies § 16-333m. Limitations on charges for disconnection or downgrade of service

(a) No charge may be imposed by any community antenna television company or certified competitive video service provider in any case where a video service subscriber of such company or provider, as applicable, requests a total disconnection of such service. No charge that exceeds the cost to the company or provider may be imposed by any such company or provider in any case in which the video service subscriber requests a downgrade of such service.

(b) No company or provider may charge a subscriber for any video service after the date that such subscriber requests disconnection, downgrade or cancellation of such service, unless, in the case of a total disconnection or any video service option requested to be eliminated, the subscriber prevents the company or provider from disconnecting such service within a reasonable time. If the subscriber makes such request before the last day of the monthly billing period for such service, such company or provider, as applicable, shall grant the subscriber a pro rata rebate for all days of the monthly billing period after such disconnection, downgrade or cancellation.

(c) Nothing in this section shall be construed to relieve a video service subscriber of responsibility for charges incurred as of the date of subscription termination or for any charges resulting from unreturned or damaged equipment, or for equipment purchased from the company or provider for which a balance is still owed.