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Colorado Revised Statutes Title 24. Government State § 24-48.5-125. Protecting Colorado call center jobs--definitions

Current as of January 01, 2025 | Updated by Findlaw Staff

(1) As used in this section, unless the context otherwise requires:

(a) “Business” means any lawful activity performed by an entity, whether or not engaged in for profit, that contracts with or operates a call center. “Business” also means taxpayer as that term is used in title 39.

(b) “Call center” means a business entity or a division of a business entity whose primary purpose includes initiating or receiving telephone communications on behalf of a person for the purpose of initiating sales, including making a telephone solicitation, or providing or receiving information in connection with the provision of services, and that has:

(I) At least fifty customer service employees located in the state, not including customer service employees who work less than twenty hours per week; or

(II) At least fifty customer service employees located in the state who, in the aggregate, work a total of at least one thousand five hundred hours per week.

(c) “Customer service employee” means a person employed by or working on behalf of a call center.

(d) “Department” means the department of labor and employment.

(2) The department shall annually include as part of its presentation to its committee of reference at a hearing held pursuant to section 2-7-203(2)(a) of the “State Measurement for Accountable, Responsive, and Transparent (SMART) Government Act” data that it currently collects regarding the call center work force, including tracking call center jobs and wage analysis of customer service employees.

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Cite this article: FindLaw.com - Colorado Revised Statutes Title 24. Government State § 24-48.5-125. Protecting Colorado call center jobs--definitions - last updated January 01, 2025 | https://codes.findlaw.com/co/title-24-government-state/co-rev-st-sect-24-48-5-125/

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