Code of Federal Regulations Title 49. Transportation § 49.375.605 How must I notify an individual shipper of any service delays?

(1) By telephone.

(2) In person.

(3) Fax transmissions.

(4) E–mail.

(5) Overnight courier.

(6) Certified mail, return receipt requested.

(1) You must prepare a written record of the date, time, and manner of notification.

(2) You must prepare a written record of your amended date or period for pick-up or delivery.

(3) You must retain these records as a part of your file on the shipment. The retention period is one year from the date of notification.

(4) You must furnish a copy of the notice to the individual shipper by first class mail or in person if the individual shipper requests a copy of the notice.