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Code of Federal Regulations Title 49. Transportation § 49.375.209 How must I handle complaints and inquiries?

Current as of January 02, 2025 | Updated by Findlaw Staff

(a) You must establish and maintain a procedure for responding to complaints and inquiries from your individual shippers.

(b) Your procedure must include all three of the following items:

(1) A communications system allowing individual shippers to communicate with your principal place of business by telephone.

(2) A telephone number.

(3) A system for recording in writing all inquiries and complaints received from an individual shipper by any means of communication.

(c) You must produce a clear and concise written description of your procedure for distribution to individual shippers.

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Cite this article: FindLaw.com - Code of Federal Regulations Title 49. Transportation § 49.375.209 How must I handle complaints and inquiries? - last updated January 02, 2025 | https://codes.findlaw.com/cfr/title-49-transportation/cfr-sect-49-375-209/

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