Code of Federal Regulations Title 45. Public Welfare § 45.1621.4 Complaints by clients about manner or quality of legal assistance

(1) A method for providing a client, at the time the person is accepted as a client or as soon thereafter as is practical, with adequate notice of the complaint procedures and how to make a complaint;

(2) For prompt consideration of each complaint by the Executive Director or the Executive Director's designee,

(3) An opportunity for the complainant, if the Executive Director or the Executive Director's designee is unable to resolve the matter, to submit an oral or written statement to a grievance committee established by the governing body as required by § 1621.2 of this Part. The procedures shall also:  provide that the opportunity to submit an oral statement may be accomplished in person, by teleconference, or through some other reasonable alternative;  permit a complainant to be accompanied by another person who may speak on that complainant's behalf;  and provide that, upon request of the complainant, the recipient shall transcribe a brief written statement, dictated by the complainant for inclusion in the recipient's complaint file.