Code of Federal Regulations Title 29. Labor § 29.38.72 Required elements of a recipient's complaint processing procedures

(i) An acknowledgment that the recipient has received the complaint;  and

(ii) Notice that the complainant has the right to be represented in the complaint process;

(iii) Notice of rights contained in § 38.35;  and

(iv) Notice that the complainant has the right to request and receive, at no cost, auxiliary aids and services, language assistance services, and that this notice will be translated into the non–English languages as required in §§ 38.4(h) and (i), 38.34, and 38.36.

(i) A list of the issues raised in the complaint;  and

(ii) For each such issue, a statement whether the recipient will accept the issue for investigation or reject the issue, and the reasons for each rejection.

(i) For each issue raised in the complaint, a statement of either:

(ii) Notice that the complainant has a right to file a complaint with CRC within 30 days of the date on which the Notice of Final Action is received if the complainant is dissatisfied with the recipient's final action on the complaint.

(i) The non-breaching party may notify with the Director within 30 days of the date on which the non-breaching party learns of the alleged breach;  and

(ii) The Director must evaluate the circumstances to determine whether the agreement has been breached. If the Director determines that the agreement has been breached, the complaint will be reinstated and processed in accordance with the recipient's procedures.