Code of Federal Regulations Title 26. Internal Revenue § 26.801.1 Balanced performance measurement system;  in general

(a) In general.(1) The regulations in this part 801 implement the provisions of sections 1201 and 1204 of the Internal Revenue Service Restructuring and Reform Act of 1998 (Public Law 105–106, 112 Stat. 685, 715–716, 722) (the Act) and provide rules relating to the establishment by the Internal Revenue Service (IRS) of a balanced performance measurement system.

(2) Modern management practice and various statutory and regulatory provisions require the IRS to set performance goals for organizational units and to measure the results achieved by those units with respect to those goals. To fulfill these requirements, the IRS has established a balanced performance measurement system, composed of three elements:  Customer Satisfaction Measures;  Employee Satisfaction Measures;  and Business Results Measures. The IRS is likewise required to establish a performance evaluation system for individual employees.