California Code, Welfare and Institutions Code - WIC § 9726

(a) The office shall establish a toll-free telephone hotline to receive telephone calls concerning any crises discovered by any person in a long-term care facility, as defined in subdivision (b) of Section 9701.  The telephone hotline established under this section shall be operated to include at least all of the following:

(b) The office shall respond to telephone hotline calls.

(c) The toll-free telephone hotline shall be staffed in a manner consistent with available resources in the office.  The office may contract for the services of organizations to staff the telephone hotline.  The office shall seek to provide opportunities for older individuals to be employed to staff the hotline.  The State Department of Public Health and the State Department of Social Services, and other appropriate departments, shall make available to the department and the office training and technical assistance as needed.