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California Code, Government Code - GOV § 53055

Current as of January 01, 2025 | Updated by Findlaw Staff

Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following:

(a) Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling.

(b) Customer telephone and office hours; procedures for billing, charges, refunds, and credits.

(c) Procedures for termination of service.

(d) Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates.

(e) Complaint procedures and procedures for bill dispute resolution.

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Cite this article: FindLaw.com - California Code, Government Code - GOV § 53055 - last updated January 01, 2025 | https://codes.findlaw.com/ca/government-code/gov-sect-53055/

FindLaw Codes may not reflect the most recent version of the law in your jurisdiction. Please verify the status of the code you are researching with the state legislature before relying on it for your legal needs.

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