47 U.S.C. § 552 - U.S. Code - Unannotated Title 47. Telecommunications § 552. Consumer protection and customer service

(1) customer service requirements of the cable operator;  and

(2) construction schedules and other construction-related requirements, including construction-related performance requirements, of the cable operator.

(1) cable system office hours and telephone availability;

(2) installations, outages, and service calls;  and

(3) communications between the cable operator and the subscriber (including standards governing bills and refunds).

(1) Consumer protection laws

Nothing in this subchapter shall be construed to prohibit any State or any franchising authority from enacting or enforcing any consumer protection law, to the extent not specifically preempted by this subchapter.

(2) Customer service requirement agreements

Nothing in this section shall be construed to preclude a franchising authority and a cable operator from agreeing to customer service requirements that exceed the standards established by the Commission under subsection (b) of this section.  Nothing in this subchapter shall be construed to prevent the establishment or enforcement of any municipal law or regulation, or any State law, concerning customer service that imposes customer service requirements that exceed the standards set by the Commission under this section, or that addresses matters not addressed by the standards set by the Commission under this section.